Orders placed before 14:00 on weekdays is shipped the same day. Other orders are shipped the next business day. You will have an email with tracking details when your order is picked up by the carrier. 

Aktuella leveranstider:
Sweden: 1-2 days 
Europe: 3 days 
USA: 4-5 dagar
Australia / New zealand: 4-5 days 

Vi levererar i dagsläget endast till de länder som är valbara i utcheckningen. Prenumerera på vårt nyhetsbrev för att få reda på när vi öppnar upp i andra länder.

We use environmentally smart logistic services to maintain punctuality and minimizing our Co2 footprint. This means sometimes you will get your package delivered to your closest service point. You will get notified by email and/or by phone number depending on what you provided when ordering. Please note that outisde of EU there may be additional charges in terms of taxes and dutys upon arrival to your country depending on where you live. Please read further information at your local customs office or website. 

Your are eligible for a return or exchange up to 30 days after your product is delivered. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. 

För att vara berättigad till en retur eller ett byte skall produkten vara i oanvänt skick. Den skall också vara i originalförpackningen med eventuella tillbehör eller märkningar kvar.

Your eventual refund will be paid back with the same payment method you paid with product when you made your checkout. To eliminate the risk of our customers being subject to fraud, this cannot be changed. If you need to return a product, please visit our return center via the button below. 

Så fungerar det
Follow the steps listed at our return center and you will receive a return label via email. If you want to exchange a product, please don't to forget to specify this at the final comment field. If your requested product is out of stock you will automatically have a refund. You will receive an email when your return has reached us and your return has been processed accordingly. 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 

När din retur har inkommit och granskats, kommer vi att skicka ett mail där vi bekräftar att din retur inkommit. Vi kommer också underrätta dig om din retur är godkänd eller ej. Om din retur är godkänd, kommer din återbetalning att utföras via samma betalsätt inom 10 dagar.

Sena eller uteblivna utbetalningar
If you have a confirmed return but haven’t received a refund notice yet, first check your bank account / Klarna account. Then contact your credit card company, it usually takes 4-5 days before your refund is available. 

If you’ve waited for more than 5 business-days and still have not received your refund yet, please contact us at hello@ryvelle.com and we'll help you sort things out.